faq

At While Owner is Away, we offer a range of pet care services, including pet boarding in our home, dog walks, cat care, drop-in visits, doggy daycare, training, senior pet care, puppy care, at-home visits, pet transportation, food provision, and pet errands.

While Owner is Away is committed to providing a personalized and joyful pet care experience. Our focus is on treating pets like pets, not like animals. We prioritize your pet's comfort and happiness while ensuring they receive the highest quality of care. We tailor our services to meet the unique needs of your furry family members.

Booking our services is easy. When you sign-up you will receive access to your personalized client portal account. With your client portal, you can schedule services online or via mobile app. We recommend booking in advance, especially during peak seasons.

Yes! Your peace of mind is our priority. We understand that when it comes to pet care, trust and safety are paramount. That's why we are proud to say that While Owner is Away is fully insured. We go the extra mile to ensure that you and your pets are protected in any situation. To provide you with complete transparency and confidence in our services, we make a copy of our insurance certificate available for download. You can access our insurance certificate by logging on to your client portal and viewing the Global Docs section. Having insurance means that in the rare event of an unforeseen circumstance, you and your pets are covered. Your trust means everything to us, and we want you to have complete peace of mind when choosing While Owner is Away for your pet care needs. If you have any further questions or need more information about our insurance coverage, please don't hesitate to get in touch. Your comfort and security are our top priorities. Thank you for considering us as your trusted pet care partner. While Owner is Away (470) 202-8675 woof@whileownerisaway.com "Where Pet Care is Personal"

Absolutely. As pet care professionals we are highly trained in various aspects of pet care, including animal behavior, first aid, and emergency response. We have extensive experience working with pets of all ages and backgrounds.

Ensuring Your Pet's Safety is Our Top Priority At While Owner is Away, we understand that safety is a primary concern for every pet parent. Rest assured, your pet's safety is our absolute top priority, and we go above and beyond to provide a secure and comfortable environment for all our guests. Here's how we ensure your pet's safety: 1. Trained and Caring Professionals: As your pet care professionals we are highly trained in animal behavior, first aid, and emergency response. We are passionate about providing the best care for your pets and are always attentive to their needs. 2. Secure Facilities: Our space is designed with your pet's safety in mind. We have safety & security measures in place to prevent any accidents or escapes. 3. Health and Wellness: We require all pets to be up-to-date on vaccinations to prevent the spread of diseases. We also monitors the health of each pet and can quickly respond to any medical concerns. 4. Emergency Preparedness: We have a comprehensive emergency plan in place to handle any unexpected situations. This includes access to emergency veterinary care and evacuation procedures if necessary. 5. Personalized Care: We get to know each pet individually, including their unique needs, preferences, and any special instructions from you. This personalized approach ensures that every pet is comfortable and safe during their stay. 6. Regular Monitoring: We provide round-the-clock supervision and monitoring, even during the night, to ensure your pet's safety and well-being. 7. Communication: We maintain open and transparent communication with pet parents. You will receive daily check-in reports, with pictures, to help you stay connected with your pet even while you're away. You can also reach out to us at any time to check on your pet or discuss any concerns you may have. Your pet's safety is not just a commitment; it's a core value of our business. We understand the trust you place in us when you choose While Owner is Away for your pet's care, and we take that responsibility very seriously. If you have any specific questions or would like to learn more about our safety protocols, please don't hesitate to contact us. We're here to provide you with the peace of mind that comes from knowing your pet is in safe and caring hands. Choose While Owner is Away for pet boarding where safety, comfort, and love are our priorities. While Owner is Away (470) 202-8675 woof@whileownerisaway.com

Yes! At While Owner is Away we specialize in extended stays, as well as long-term boarding of 2+ months. We find that boarding long-term in a home environment is best for pets of all ages and backgrounds.

Rain or shine - we walk anytime! At While Owner is Away, we limit our outdoor exposure during peak temperatures in the summer, and freezing weather in the winter. Walks do continue as usual during the rain, with the exception of severe thunderstorms/inclement weather conditions which may pose a significant safety risk to your pets or us.

In the event of an emergency during a walk, boarding, or visit at your home, we have a comprehensive emergency plan in place. We will contact you, provide guidance, and take appropriate action. Your pet's health and safety are our top priorities.

Absolutely! We understand things happen and situations arise outside of our control. We happily review last-minute and short-notice requests as we receive them, and do our very best to accommodate your needs and the needs of your pets.